ITIL is short for “Information Technology Infrastructure Library”. It is one of the vital resources for Information Technology as a whole. It can be defined as the body of knowledge, developed in such a way so that the IT personnel and managers involved in various IT operations can benefit from the same.
The purpose of ITIL is to help IT professionals in developing a reference for their established practices, checklists, procedures and tasks. It has come to existence so that IT organizations can successfully tailor their internal guidelines, best practices and operational standards. The ITILfoundation can be found in published books, in the form of series, with each of these programs representing a typical IT management.
ITIL was developed in UK. There are several government agencies that started growing rapidly after the evolvement of Informational technology at the operations in the late 1980s. The importance of Information Technology is vital for the growth and development of a nation. It is also very important for most functions and effective services in the IT department for any type of business. Information Technology runs through variousaspects of businesses. Therefore, it can have a drastic effect on the overall profitability and productivity.
ITIL is one of the most commonlyused InformationTechnology sources worldwide, which is also considered to be the best practice for several IT services. Taking this approach has led to significant growth of companies and benefitted several group of customers, management teams, employees and businesses.
Customers can benefit from the use of ITIL as it contributes in attracting and keeping clients. It is crucial for looking after existing customers. Customer satisfaction has been pivotal for businesses, whether IT or non-IT. Theclarity and efficiency of ITIL operations should not be underestimated when it comes to the success of a business. Customers can be ruthless at times, but the success of business will always rely on the efficiency of the technicalaspects it has adopted.
ITIL benefits management too.There is one major problem in modern IT departments today – the tendency of falling into reactivity cycle. Creating any of these problems could arise on a regular basis, which might lead to an unplanned project. Therefore, the IT department has to concentrate on driving their businessforward. Theimplementation of ITIL allows the department to put up a clear framework that will make it easier for the management to maintain a certain balance in the approach.
IT employees involved in the service can also benefit from the use of ITIL. Staffsthat have been trained and certified will have a clear understanding of the work structure. They can also improve the skills in specific area, which will promote their productivity and competence. By learning ITIL processes they enhance their professional abilities at the same time.
Thebenefits of ITIL to employees are vital too. Most of the areas of IT…